Refund policy

You can send the goods via registered mail through to the following address:

Arrakasta Partners s.r.o.
Drahňovická 2425/4, Prague 11, 149 00

Return Conditions:

All goods can be returned within 14 days (from the date of receipt) without any reason. The goods must be returned complete, in their original condition, showing no signs of wear or use. A return form must be included with the returned goods. Goods returned to the supplier via cash on delivery will not be accepted! If the ordered goods include a gift, the customer is obliged to return it when returning the goods. In the case of contract withdrawal, the consumer will bear the costs associated with returning the goods, especially for contracts concluded via remote communication.

Additional Information:

The money will be sent to your account within 14 days from the receipt of the returned goods, excluding the costs of delivery and return.

You can download the return or exchange form here.